Terms and Conditions for Your Stay at Ferry House Lodge
Full payment is required at the time of booking. This may be paid by cash, debit/credit card, or by BACs (call for our bank details).
Any balance for additional costs incurred during your stay is payable when you check out. Most credit cards accepted. (We do not accept American Express.)
RESERVATIONS, CANCELLATIONS AND REFUNDS
When you make your booking and after we have received your payment or, where applicable, your credit/debit card details to secure the booking, a legally binding contract exists between us.
A small cancellation fee of 20% will apply to bookings cancelled within 48 hours of scheduled arrival. This charge covers our costs for rebooking rooms through discounts sites.
If, for reasons beyond our control, we are unable to make your booked accommodation available we will make every effort to find and book alternative accommodation for you. If this is not possible, or is unacceptable to you, we would refund all money paid to us in connection with the booking. Our liability would not extend beyond this refund.
CHECK IN AND CHECK OUT TIMES
Guests may check-in from 12 noon and are expected to check-out before 10.30am. Latest check out 11.00am by prior arrangement only – if you have any particular requests with regard to check-in or check-out times, please call us.